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Repair and Refurbishment

Your Customers Expect a Seamless Experience for Product Repairs and Refurbishment and You Have to Deliver

At NEOTech, our commitment to your product’s success goes beyond manufacturing and delivery. We provide comprehensive aftermarket repair and refurbishment services to extend product life, enhance reliability, and support your customers long after the initial shipment.

Comprehensive Repair and Refurbishment Services for Electronic Products

NEOTech brings decades of expertise in electronics manufacturing to provide high-quality refurbishment of electronics products and aftermarket services. Our refurbishment services ensure that high-tech products maintain peak performance, enhancing customer satisfaction and brand loyalty.

While we prioritize returns avoidance, our dedicated repair depot remains active, offering comprehensive solutions for both our existing customers and depot-specific clients. NEOTech delivers a full range of warranty and non-warranty services, including product repair, replacement, and product refurbishment. Our advanced information systems integrate seamlessly with customer platforms, providing real-time repair status visibility and optimized spare parts management.

We tailor repair depot turnaround times to meet customer retention needs while ensuring compliance with e-waste recycling regulations for responsible disposal. Additionally, our repair operations leverage NEOTech’s production facilities, engineering expertise, and industry-specific quality certifications to deliver highly customized, high-quality refurbishment services that extend the life cycle of electronic products.

Most OEMs lack the in-house capabilities or capacity to handle repair and refurbishment for product warranty claims efficiently. That’s why leveraging NEOTech’s expertise in electronics manufacturing ensures seamless, high-quality refurbishment services, helping you maintain customer satisfaction and product reliability.

Let NEOTech help you maximize product longevity and reliability with our proven product refurbishment solutions.

Customized Repair Depot

  • Warranty and non-warranty repair services
  • Component-level and process-level failure analysis to uncover operational efficiencies
  • Service upgrades to latest revision
  • RoHS-compliant or leaded production support
  • Class 100K machine shop for delid and repair of sensitive microelectronics
  • Serialization and custom tracking support integrated with packaging at final test
  • Remanufacturing and refurbishment services

Industry Specific Expertise

  • Aviation
  • Defense
  • Energy
  • Medical
  • Space

Logistics Support

  • Seamless integration with customer data management systems and supplier electronic data exchanges
  • In-house bin system for customer managed inventory
  • Supplier managed inventory
  • In-house customs brokerage service to support our global customer base
  • Emergency cross-shipments

Reverse Logistics Support

  • Product returns and repairs management
  • Product history and customer traceability recordkeeping
  • Spares stocking and inventory management
  • Recycling and e-waste management
  • Distribution center restocking

Case Study

Background

High-quality medical devices must meet stringent requirements to ensure longevity and reliability. Users expect manufacturers to offer expert repair and refurbishment services that extend the device’s lifespan while maintaining cost efficiency.

Problem Statement

Repair and refurbishment of long-life products demand specialized processes, systems, and equipment distinct from original manufacturing. OEM field service teams are often responsible for customer support, yet most medical device manufacturers lack the dedicated resources to handle repair and refurbishment efficiently.

NEOTech Repair and Refurbishment Solutions

NEOTech provides repair, refurbishment, and refresh services for a wide range of medical devices, delivering cost savings, efficiency, and product continuity. As a trusted partner for medical OEMs, we manufacture PCBAs, sub-assemblies, and finished medical devices (FMDs). Many of these devices integrate into critical hospital systems, making upgrades challenging. Our expert refurbishment services extend their lifespan, ensuring continued reliability and performance.

The Case Study details how NEOTech delivers these results.

EMS Operations to lower costs

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Your product is vital and must meet your customer's quality demands

Expand your team to include NEOTech’s industry experts. Contact us and let’s discuss your specific design and product requirements, and together – we’ll find a solution tailored to fit your needs.